Custom Cakes Baked with Love! Custom Cakes Baked with Love! Custom Cakes Baked with Love!
Frequently Asked Questions
With all of the choices that we offer from petit fors to custom cake designs, you are bound to have a few questions. We have compiled answers to some of your most commonly asked questions here.
How do I place a custom cake order?
If you know the cake design you want, you can call in your order during normal business hours at (951) 757-9454. If you’re not sure what cake design you want, call Luis at 619-804-2117 he will gladly assist you in designing your cake. If possible, it is a good idea to keep in mind your invitation or party napkin for design inspiration. For Wedding cakes, it is suggested that you call ahead to schedule an appointment for a Free consultation with cake tasting.
How far in advance should I order a custom cake?
If you have a complex cake design which requires handmade sugar paste flowers or characters we recommend at least a two weeks’ notice, so the sugar paste items can be premade and have time to dry and harden. For less complex Party cakes, it is advised to give us 7 days’ notice. If you don’t have 7 days’ notice, we understand and will do our best to accommodate your last-minute order, so please call us at (951) 757-9454 as soon as you can to place your order. Please note we do not take orders via email, so please call us for prompt service. Although we may be able to provide you a price quote, you DO NOT have an order “BOOKED” in our production schedule until payment has been made. For Wedding cakes, popular dates fill up quickly, so it is recommended to book your date ahead of time to ensure availability. Feel free to call us to check if your wedding date is still available.
What is the price range for specialty cakes?
Standard 8” round cakes start at $35 base price. Standard 1/4 sheet cakes start at $35 base price. This size cake serves about 15- 20 birthday cake slices. Prices go up from there based on size and complexity. Call or email us for more specific pricing information.
What is the price range for wedding cakes?
Wedding cakes iced in buttercream start at $7 per serving, so if you want a cake to serve 100 people, you can expect the price to start around $700. Fondant cakes are at least $2 more per serving. A good rule of thumb is that the more elaborate, intricate, and time consuming the cake design, the greater price range you should expect.
What makes your cakes different?
They are made fresh with our special recipes using only the finest ingredients. Our flavors are a variety of classic and contemporary. Some of our cakes have a yummy filling for an extra burst of flavor. Some of our cakes are iced in unique icings such as chocolate ganache, or dipped fondant that give a very smooth appearance, and creamy buttercream.
Do you offer custom cupcakes or pastries?
Yes, you can order Custom cupcakes and pastries by calling. Pastry Chef Olivia is always available for any questions about special decorations such as sprinkles, character images, buttercream flowers, sanding sugar, scrolling or toy picks to coordinate with your party design.
Do you offer cupcakes for weddings?
Yes, our cupcakes are the perfect ending to a casual or outdoor wedding. Cupcakes also make a great Wedding favor when individually boxed. Wedding cupcakes are available to order by calling. Please speak to Pastry Chef Olivia about wedding decorations such as rosettes, scrolling, sugar flowers, or sanding sugar to coordinate with your wedding design. You are also welcome to schedule a Free tasting by appointment.
Do you offer cupcake stands for my special event?
Yes, we do have small, medium and large cupcake display stands available for a rental fee with the purchase of 4 dozen cupcakes or more. Stands may only be rented in conjunction with the purchase of our cupcakes. If you require a stand for your event we encourage you to place your order in advance to ensure stand availability. Stands are available for local orders only and cannot be shipped.
Do you rent cake plateau stands for weddings?
Yes, we do. The large round or square cake plateau rents for $50 and the small round plateau rents for $25. Silver plateaus may only be rented in conjunction with the purchase of a cake. Plateaus must be returned the following Tuesday after the wedding to avoid late charges.
Do you offer delivery & set-up for my special event?
Yes, we do. Delivery and set-up is available throughout the Temecula and surrounding area. Delivery fee is based on proximity to our location. Please contact us for pricing details. We also offer Door-to-Door LOCAL cake delivery. Consider sending a unique cake garnished with fresh flowers!
Do you use Nuts in your cupcakes and cakes?
Yes, we do use nuts in some of our cakes such as Carrot cake, and Pistachio cake. Since many of our customers suffer from nut allergies, we go to great lengths to avoid any cross contamination. We keep all nuts in sealed containers when not in use, and keep products containing nuts separated from nut free products. However, there are nuts on the premises, so we do not recommend consuming our cupcakes or cakes if you have a severe nut allergy. We do not have peanuts on-site. If bringing products to school functions, please check with school before placing your order to verify bringing outside food is acceptable. Please notify Joselle's Bakeshop staff upon ordering, so we can seal packages and label boxes as a NUT FREE product. We will also gladly provide a letter for you to provide to school administrators. However, the acceptance of the product is at the school district staffs’ discretion.
How are my cupcakes and pastries packaged?
We take great care and pride when packaging your pastries and cupcakes. Our pastries and cupcake packaging is designed to ensure your baked goods don’t fall over on the way home. We want them to arrive at their destination looking as they are presented. You can have them boxed individually, in a 4-count box, in a 6-count box, in a 1-dozen box, or in a 2-dozen box.
How is my cake packaged?
We take great care and pride when packaging your cake. Our cake boards and boxes are designed to ensure your cake does not fall over on the way home. We want them to arrive at their destination looking as they are presented. Upon pick up we will gladly help you load tiered cakes to ensure they are placed in your vehicle level to transport home. If preferred, you are welcome to schedule delivery for a fee.
Do you make Gluten free or Vegan cakes?
Yes, we make a delicious Gluten Free and Vegan cakes. It is delicious enough for everyone to enjoy! Please order ahead, because they are baked to order.
What is your refund Policy on Cakes?
Please be aware that we have a strick NO REFUNDS policy. However, if you are unhappy for any reason, please speak to the manager, and we will do whatever we can to make the situation right.
What do you charge for Cake delivery & setup?
Upon request we do offer delivery, however the option of local delivery is based on availability in our delivery schedule. Door to Door delivery to Temecula addresses start at $10. Wedding cake delivery & set up rates start at $50 during business hours. Delivery fees are based upon proximity to our showroom. After hours deliveries and Sunday deliveries are available for an additional charge.
What do you charge for Shipping?
We DO NOT SHIP.
Do you offer corporate, military or first responder discounts?
Yes, our baked goods are perfect for corporate marketing promotions, customer appreciation gifts, employee incentive programs, thank you gifts, holidays and other occasions. When 10 or more of the same baked good packs are ordered, we do offer a discount. We will be happy to include your business card, greeting card or promotional material in our gift packages. Email your questions or requests to Josellebakeshop@gmail.com.